FRECUENTLY ASKED QUESTIONS
HOW MUCH DO JAMON WEIGHT?
We specify weights in the description of the products. Certainly, they are approximate weights, because we offer craft goods. But we try to adjust as much as posible.
We would like to insist that hams have bone, rind and fat and they are included in their weights. They are real legs of real animals. Therefore, little differences are unavoidable in each animal.
HOW MUCH WILL MY ORDER TAKE?
Delivery time for Spain (Peninsula and Balearic Islands) will be 4 or 5 days. For other countries, we spicify your delivery time on each order, before payment.
In some cases, delivery can be made one day before or after. That is because we must coordinate manufacturing, transportation and (very important) because we like to be sure that your products are in perfect conditions, one by one. This is why we give a range of time of delivery (4/5 days or 7/8 days…)
IMPORTANT: In these delivery terms we don’t contemplate weekends or holidays of the different countries.
LARGE ORDERS: If you are importer or you would like to order a big quantity of references, delivery and other terms can change. Anyway, all conditions and terms will be specify on each Budget. If this is your case, please, contact us through the CONTACT FORM.
CAN I MAKE AN ORDER IF I AM IN A COUNTRY DIFFERENT TO THE COUNTRIES WICH YOU DELIVER YOUR PRODUCTS?
Of course, you can do it. No matter if it’s big or small order. But for that, please, CONTACT US through the CONTACT FORM and we will be glad to inform you about your conditions and terms.
I LIVE IN RUSSIA AND I WANT TO MAKE AN ORDER. IS IT POSSIBLE?
In Russia, our shop only serves to Moscow and Saint Petersburg.
For importers, hostelry or distributors, we can make a budget adjusted to your needs, even if you are in another city. CONTACT US!
We are aware of legal limitations on the importation of some products. But we offer products under the legal weight limits (5 Kg) as you can see, for example, in OUR SETS OF PRODUCTS and costs not above 500 euros import limit, without special rates.
If your case is special or you have special suggestion or need, please, write to us through our CONTACT FORM for more specifications.
DO WEEKENDS AND HOLIDAYS AFFECT TO DELIVERY TIME?
Certainly, they will affect. We can’t asure that transportation companies will work on weekends or holidays. And we don’t have information about all the holidays of all countries and regions worldwide.
CAN I RETURN MY ORDER?
Legally, you can return your order, of course. HOWEVER, this right has its limitations. After 7 calendar days after reception, you will not be able to do so. And the same if the weight of the product has decreased to 85% of its original weight.
I AM OWNER OF RESTAURANT, I AM MPORTER, I AM INTERESTED ABOUT DISTRIBUTION OF SPANISH OLIVE OIL, BLACK TRUFFLE, WINE, OTHERS… COULD I HAVE SPECIAL TERMS AND CONDITIONS?
For these cases, please write to us though the CONTACT FORM and we will be glad to help you in all your needs. We will answer as son as possible. Let’s talk!
I LIVE IN THE UNITED STATES OF AMERICA. CAN I MAKE AN ORDER?
There are barriers to the importation of certain products. And it is not always easy to have the necessary information up to date. We recommend you to be well informed about this matter and then contact us, either to place an order or to expand information about our products and services through CONTACT FORM.